{
  "snapi_template": 1,
  "name": "Helpdesk",
  "description": "A ready-to-run support helpdesk: public ticket form with auto-numbered tickets and a triage board.",
  "root": "$f1",
  "forms": [
    {
      "token": "$f1",
      "name": "Helpdesk",
      "description": "Support hub — submit and track tickets",
      "icon": "fas fa-headset",
      "color": "#2551ed",
      "is_public": false,
      "auth_required": false,
      "success_message": "Submitted successfully.",
      "config": {
        "fields": [
          {
            "name": "hub_title",
            "label": "Helpdesk",
            "type": "title"
          },
          {
            "name": "hub_intro",
            "label": "Submit a new ticket, or work the queue on the triage board.",
            "type": "subtitle"
          },
          {
            "name": "new_ticket",
            "label": "Submit a ticket",
            "type": "button",
            "buttonActionType": "navigate",
            "buttonTargetKind": "form",
            "buttonTargetEntityId": "$f2",
            "buttonIcon": "fas fa-plus",
            "buttonStyle": "primary"
          },
          {
            "name": "triage_board",
            "label": "Triage board",
            "type": "link",
            "linkAction": "navigate",
            "linkTargetKind": "board",
            "linkTargetBoardId": "$b1",
            "linkIcon": "fas fa-columns"
          }
        ]
      },
      "persist_records": false
    },
    {
      "token": "$f2",
      "name": "Ticket",
      "description": "A support request",
      "icon": "fas fa-life-ring",
      "color": "#0ea5e9",
      "is_public": true,
      "auth_required": false,
      "success_message": "Ticket received — we'll get back to you shortly.",
      "default_board": "$b1",
      "default_column": "$c1",
      "config": {
        "fields": [
          {
            "name": "ticket_no",
            "label": "Ticket #",
            "type": "sequence",
            "sequenceId": "$s1",
            "sequenceEditable": false
          },
          {
            "name": "subject",
            "label": "Subject",
            "type": "text",
            "required": true
          },
          {
            "name": "description",
            "label": "What's going on?",
            "type": "textarea",
            "required": true
          },
          {
            "name": "priority",
            "label": "Priority",
            "type": "select",
            "options": [
              "Low",
              "Normal",
              "High",
              "Urgent"
            ],
            "defaultValue": "Normal"
          },
          {
            "name": "email",
            "label": "Your email",
            "type": "email",
            "required": true
          }
        ]
      }
    }
  ],
  "boards": [
    {
      "token": "$b1",
      "name": "Ticket Triage",
      "description": "New tickets land in New — drag them through the queue.",
      "nav_items": [
        {
          "name": "nav_new_ticket",
          "label": "New ticket",
          "type": "button",
          "buttonActionType": "navigate",
          "buttonTargetKind": "form",
          "buttonTargetEntityId": "$f2",
          "buttonIcon": "fas fa-plus",
          "buttonStyle": "primary"
        }
      ],
      "columns": [
        {
          "token": "$c1",
          "name": "New",
          "color": "#0ea5e9",
          "position": 0
        },
        {
          "token": "$c2",
          "name": "In Progress",
          "color": "#f59e0b",
          "position": 1
        },
        {
          "token": "$c3",
          "name": "Waiting on Customer",
          "color": "#64748b",
          "position": 2
        },
        {
          "token": "$c4",
          "name": "Resolved",
          "color": "#10b981",
          "position": 3
        }
      ]
    }
  ],
  "sequences": [
    {
      "token": "$s1",
      "name": "ticket",
      "prefix": "TKT-",
      "padding": 4,
      "reset_period": null
    }
  ]
}